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SKI-ROW
FAQS

Affiliates / Sponsorships / Partnerships

Do you have an affiliate program?

We don't currently have an Affiliate program, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.

Do you offer Sponsorships?

We don't currently offer Sponsorships, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.

Do you Partner or Collaborate with Influencers?

We're not currently engaging Athletes, Influencers, or Trainers for Collaboration or Partnerships, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.

Assembly

Can I have the product assembled?

Yes, in-home assembly service is available for purchase. This service is provided by GoConfigure and can be found on the product pages and in your cart.

Do you have an assembly video?

Yes, it can be found here: https://youtu.be/jAWK5RUrhF8

Does the product ship assembled?

No, the product requires assembly that takes 30-60 minutes. Assembly instructions can be found in your Owner's manual and we offer an assembly video as well.

Where can I download assembly instructions?

Owner's manuals with assembly instructions can be found here: SR-005 SKI-ROW Air: https://www.energy.fit/download-sr-5 SR-007 SKI-ROW Air + PWR: https://www.energy.fit/download-sr-7

Availability

Do you have product in stock?

Yes, unless otherwise noted on our website we have both models in stock and ready to ship.

How long until my order will ship (turnaround time)?

Orders typically ship within 2 business from one of our warehouses. Delivery time can take up to 10 business days, but varies by location, freight traffic, and weather conditions.

Comparison to Competitors

Do you have a comparison video?

Yes, you can view that here: https://www.energy.fit/pages/reviews

How does the SKI-ROW compare to its competitors?

Yes, you can view that here: https://www.energy.fit/pages/ski-row-versus-the-competition

Console Programming

Can I connect my Heart Rate Monitor to the console?

Yes, we recommend using an ANT+ HR Monitor and connection instructions are included at the end of your Owner's manual.

Can I connect my phone to the console?

Yes, currently the best app we've tested is called GYMTRAKR which is available for iOS and Android.

Dealers

Do you have a dealer near me?

You can search our dealer locator here: https://www.energy.fit/pages/dealers

How do I become a dealer?

Please contact info@energy.fit to inquire about becoming a dealer. Thanks for your interest.

Financing

Do you offer financing?

Yes, we offer online financing through Affirm, other forms of payment online such as Amazon Pay, Apple Pay, and PayPal may also offer financing solutions of their own.

How do I apply for financing?

Select one of the "Prequalify now" links on this page: https://www.energy.fit/pages/financing

What financing terms are available?

Select one of the "Prequalify now" links on this page to learn more: https://www.energy.fit/pages/financing

Media / Business Inquiries

Whom should I contact for business-related opportunities?

Please contact info@energy.fit to inquire about business opportunities. Thanks for your interest.

Whom should I contact for media inquiries?

Please contact info@energy.fit to inquire about media inquiries. Thanks for your interest.

Product Specifications

Dimensions

ROW: 103" L x 35" W x 42" H
SKI: 54" L x 35" W x 84" H

Maximum User Weight

350 lb.

Resistance

SKI-ROW AIR: Air-Flywheel (10 Levels), Manually Adjustable
SKI-ROW AIR+PWR: Air-Flywheel (Constant) + Magnetic (20 Levels), Electronically Adjustable

Weight of the machine

150 lb.

What are the differences between the two models?

You can learn more about the models here: https://www.energy.fit/pages/comparison

What's new in Version 1.1?

    • Console will auto-start when rowing or skiing
    • Improved accuracy of console distance and calorie metrics (very close to C2)
    • Improved upper pulley design
    • New and improved beam locking mechanism

Ordering

Do you charge sales tax?

Sales tax is collected for online purchases for delivery in California.

Do you offer bulk / multiple-unit pricing?

Yes, please contact info@energy.fit to inquire about multi-unit pricing. Thanks for your interest.

Do you ship outside of North America?

No, we do not ship outside of North America, but you can search for our International dealers here: https://www.energy.fit/pages/dealers

Do you ship to Alaska?

No, we do not ship to Alaska, but you can search for our Canadian dealers that may do so here: https://www.energy.fit/pages/dealers

Do you ship to Canada?

No, we do not ship to Canada, but you can search for our Canadian dealers here: https://www.energy.fit/pages/dealers

Do you ship to Hawaii?

No, we do not ship to Hawaii, but you can search for our Hawaiian dealers here: https://www.energy.fit/pages/dealers

Do you ship to Mexico?

No, we do not ship to Mexico and we currently do not have a dealer in Mexico, but you can send an email to info@energy.fit for future consideration. Thanks for your interest.

Do you ship to Puerto Rico?

No, we do not ship to Puerto Rico, but you can search for our East coast dealers that may do so here: https://www.energy.fit/pages/dealers

Military / First Responder / Law Enforcement Discounts

Our Military / First Responder / Law Enforcement discount is $300 off of MSRP, we sometimes run promotions with pricing that is below that and there are not discounts below those promotional prices.

Other discounts / wholesale pricing

Please contact info@energy.fit to inquire about wholesale pricing. Thanks for your interest.

Owner's Manuals

Where can I download Owner's Manuals for the SR-5 SKI-ROW AIR?

Owner's manuals with assembly instructions can be found here: SR-005 SKI-ROW Air: https://www.energy.fit/download-sr-5

Where can I download Owner's Manuals for the SR-7 SKI-ROW AIR+PWR?

Owner's manuals with assembly instructions can be found here: SR-007 SKI-ROW Air + PWR: https://www.energy.fit/download-sr-7

Payment

Do you offer financing?

Yes, we offer online financing through Affirm, other forms of payment online such as Amazon Pay, Apple Pay, and PayPal may also offer financing solutions of their own.

What forms of payment do you accept?

We offer many forms of payment through Shopify including, but not limited to all major credit cards, Affirm, Amazon Pay, Apple Pay, and PayPal.

Returns

What is the return policy?

Our return policy can be found here: https://www.energy.fit/pages/return-policy

Reviews

How do I leave a review of your product?

Roughly one week after receiving your product you should receive a review request email. However, you can leave a review anytime by going to one of our product pages and clicking the review starts or the 'Reviews" link. Thank you.

Where can I find 3rd party reviews of your product?

You can find 3rd party review videos here: https://www.energy.fit/pages/reviews

Where can I find verified user reviews for your product?

You can find all verified user reviews here: https://www.energy.fit/pages/okendo-reviews

Service

How do I get parts and/or service for my product?

We have a nationwide service network to assist you, please contact info@energy.fit to request Customer Service. Thank you.

Shipping and Delivery

Can I have the product assembled?

Yes, in-home assembly service is available for purchase. This service is provided by GoConfigure and can be found on the product pages and in your cart.

Does the product ship assembled?

No, the product requires assembly that takes 30-60 minutes. Assembly instructions can be found in your Owner's manual and we offer an assembly video as well.

How is the product shipped?

SKI-ROW products ship via curbside freight delivery service. The delivery driver is not permitted to assist you in moving your product after removing it from the truck due to liability reasons.

How long until my order will ship (turnaround time)?

Orders typically ship within 2 business from one of our warehouses. Delivery time varies by location, freight traffic, and weather conditions.

How long will shipping take?

Delivery time can take up to 10 business days, but varies by location, freight traffic, and weather conditions.

Local pickup in Southern California

Please contact info@energy.fit to inquire about local pickup in Southern California. Thanks for your interest.

What is the cost of shipping?

Shipping costs vary by location, freight traffic, and weather conditions. We sometimes offer free or reduced shipping for joining our email list or other promotions.

Will the delivery company move the product into my house / garage?

SKI-ROW products ship via curbside freight delivery service. The delivery driver is not permitted to assist you in moving your product after removing it from the truck due to liability reasons.

Try before I buy?

Do you have a dealer near me?

You can search our dealer locator here: https://www.energy.fit/pages/dealers

How can I see the product in person?

You can search our dealer locator here: https://www.energy.fit/pages/dealers, you can also contact info@energy.fit to inquire about a potential commercial installation near you. Thanks for your interest.

Videos

Do you have 3rd party review videos?

You can find 3rd party review videos here: https://www.energy.fit/pages/reviews

Do you have an assembly video?

Yes, it can be found here: https://youtu.be/djMJuGs9iIw

Do you have product videos?

Yes, they can be found here: https://www.energy.fit/pages/training

Do you have training videos?

Yes, they can be found here: https://www.energy.fit/pages/training

Warranty

Are the SKI-ROWs Commercial Grade?

Yes, both SKI-ROW models are Commercial Grade.

How do I register my product for warranty?

To register your product for warranty please complete the form here: https://www.energy.fit/pages/register

What is the warranty?

The product warranty can be found here: https://www.energy.fit/pages/warranty